Refund policy

Return & Refund Policy

At Zafar Mart, customer satisfaction is important to us. We aim to ensure that every order reaches you in good condition and matches what you ordered.

Please read our return and refund policy carefully before making a purchase.

Return Eligibility

You may request a return if:

You received a damaged or defective product.
You received the wrong product.
The product received is significantly different from what was ordered.
The product meets the return conditions described in this policy.

To be eligible for a return, the product should be unused, unworn, and in its original condition, including original packaging, accessories, labels, and other items supplied with it.

Return Request Period

If there is an issue with your order, please contact Zafar Mart within 7 days of receiving your order.

Requests submitted after this period may not be eligible for return or replacement.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review your request, you may be asked to provide:

Your order number
Clear photos of the product
Photos of the packaging
A clear unboxing video where reasonably required to verify transit damage, missing items, or an incorrect shipment

After reviewing the information, our team will inform you about the available resolution.

Non-Returnable Products

For hygiene, health, and safety reasons, certain products cannot be returned once they have been opened, used, or had their seal removed.

These may include:

Beauty and personal-care products
Skincare products
Cosmetics
Intimate or hygiene-sensitive products
Other products that cannot safely be resold after opening

A defective or incorrect item may still be reviewed by our team where applicable.

Change of Mind

Returns for a change of mind may be accepted only where approved by Zafar Mart and where the product remains unused, unopened, and in its original resalable condition.

Please contact us before sending any product back.

Return Process

To request a return:

Contact Zafar Mart through our Contact Us page.
Provide your order number and reason for the return.
Provide photos or other supporting information if requested.
Wait for return instructions from our customer support team.

Please do not send a product back without receiving return instructions from us first.

Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by Zafar Mart, eligible return shipping costs will be handled according to the resolution provided by our support team.

For approved change-of-mind returns, return shipping costs may be the customer's responsibility.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using an appropriate available method.

Processing times may vary depending on the payment method, bank, or payment service involved.

Cash on Delivery Refunds

For eligible Cash on Delivery (COD) orders, our customer support team will provide instructions regarding the available refund method after the return has been approved.

Customers may be required to provide the necessary information to process the refund.