Shipping policy

Shipping Policy

Thank you for shopping with Zafar Mart. We aim to provide a convenient and reliable delivery experience to customers across Pakistan.

Free Shipping Across Pakistan

We offer FREE SHIPPING on eligible orders across Pakistan.

There are no standard delivery charges for eligible orders. Delivery is subject to courier service availability in your location.

Order Processing

Orders are processed after they are successfully placed and the required customer and delivery information has been received.

In some cases, our team may contact you to confirm your order before dispatch.

Processing may take longer during weekends, public holidays, promotional campaigns, or periods of high order volume.

Estimated Delivery Time

Delivery time depends on your location, courier service, and other operational factors.

Once your order has been dispatched, delays may occasionally occur due to weather conditions, public holidays, courier operations, or circumstances beyond our reasonable control.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations across Pakistan.

Please provide a valid phone number and complete delivery address when placing your order to help ensure smooth delivery.

Order Tracking

Where tracking information is available, it may be shared using the contact details provided with your order.

If you need assistance regarding your order status, please contact us through our Contact Us page.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

Full name
Active phone number
Complete delivery address
City and area details

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

Delivery Delays

While we aim to deliver every order as smoothly as possible, occasional delays may occur due to courier operations or circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team for assistance.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos or video of the product and packaging.

Returns, replacements, and refunds are handled according to our Return & Refund Policy.