Terms of Service

Welcome to Zafar Mart. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Terms

Zafar Mart operates this online store to provide customers with access to a range of products, including electronics, accessories, beauty and personal-care products, jewellery, lifestyle products, and other items.

We reserve the right to update our products, prices, website content, policies, and these Terms of Service when reasonably necessary.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and other information.

However, actual product colors, packaging, design details, or appearance may vary slightly due to:

• Screen and display settings

• Manufacturer updates

• Product batches

• Packaging changes

• Photography and lighting

Where a material error is identified in product information or pricing, we may contact you before fulfilling the affected order.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you to offer an appropriate alternative, replacement, or cancellation of the affected item or order.

4. Pricing

All prices displayed on Zafar Mart are shown in the currency indicated on our website.

We may update product prices and promotional offers from time to time.

The price applicable to an order will normally be the price displayed during checkout when the order is submitted, subject to correction of obvious pricing or technical errors.

5. Orders

When placing an order, you agree to provide accurate and complete information, including your:

• Full name

• Active phone number

• Complete delivery address

• City and area information

• Other information reasonably required to process the order

Submitting an order does not prevent us from contacting you for confirmation or clarification where reasonably required.

We reserve the right to decline or cancel an order where there is suspected fraud, incorrect information, stock unavailability, an obvious pricing error, repeated refusal of deliveries, or another legitimate operational reason.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations in Pakistan.

Customers placing COD orders should provide valid contact and delivery information and be available to receive the parcel.

7. Shipping and Delivery

Zafar Mart offers free standard shipping on eligible orders across Pakistan, subject to courier coverage and the conditions stated in our Shipping Policy.

Delivery times are estimates and may be affected by courier operations, public holidays, weather conditions, remote locations, or other circumstances outside our reasonable control.

Please review our Shipping Policy for further information.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before processing or dispatch. Once an order has been processed or dispatched, cancellation may no longer be possible.

9. Returns, Exchanges and Refunds

Returns, replacements, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before purchasing.

Certain opened or used beauty, skincare, personal-care, intimate, or hygiene-sensitive products may not be eligible for return except where required for an eligible defective or incorrect-item claim.

10. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the period stated in our Return & Refund Policy.

We may request your order information, photographs, packaging photographs, or other reasonable evidence to review the issue.

11. Personal Information

Your submission and use of personal information through our store is governed by our Privacy Policy.

Please review the Privacy Policy available on our website for information about how personal information is handled.

12. Promotions and Discounts

From time to time, Zafar Mart may offer discounts, promotional codes, bundles, or other special offers.

Promotions may be subject to specific conditions, availability, validity periods, and eligibility requirements.

Unless stated otherwise, promotional offers cannot necessarily be combined.

13. Acceptable Use

You must not misuse our website or services.

You must not knowingly:

• Provide fraudulent information

• Attempt unauthorized access to the website or related systems

• Introduce malicious code

• Interfere with the operation or security of the website

• Use the website for unlawful activities

14. Intellectual Property

Unless otherwise stated, the Zafar Mart name, branding, original website content, graphics, and other proprietary materials belonging to Zafar Mart may not be copied, reproduced, or commercially used without appropriate permission.

Third-party trademarks and product branding remain the property of their respective owners.

15. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, courier companies, analytics providers, and other service providers required to operate the website and fulfill orders.

Some third-party services may be governed by their own terms and policies.

16. Limitation of Liability

To the extent permitted by applicable law, Zafar Mart will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, services, policies, or applicable requirements.

The latest version will be published on our website.

18. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws of Pakistan.

19. Contact Us

If you have questions regarding these Terms of Service, an order, or our store policies, please contact us using the contact information provided on our website.

Zafar Mart
Website: zafarmart.pk